Celtic Credit Union New Security Checks 2021

Beginning on 4^th January 2021 we will begin introducing additional security checks on

all transactions

These checks will be fully enforced from

1^st February 2021

The additional measures are for your financial security and to protect against fraud. 

Please bear with us on your next visit whilst we introduce and explain these changes.

Christmas & New Year Opening Times

 Wednesday 23^rd December

Neath and Port Talbot:  9.30am – 4.30pm

Swansea: 9.30am – 1.00pm

Christmas Eve Thursday 24th December :

9.30am – 1.00pm

Christmas Day Friday 25th December :

BANK HOLIDAY – CLOSED

Saturday 26th December :

CLOSED

Sunday 27th December :

CLOSED

Monday 28th December :

BANK HOLIDAY – CLOSED

Tuesday 29^th December

Neath and Port Talbot:  9.30am – 4.30pm

Swansea: 9.30am – 1.00pm 

Wednesday 30^th December

Neath and Port Talbot:  9.30am – 4.30pm

Swansea: 9.30am – 1.00pm

New Year’s Eve Thursday 31st December :

9.30am – 1.00pm

New Year’s Day Friday 1st January :

BANK HOLIDAY CLOSED

Saturday 2nd January :

CLOSED

Sunday 3rd January :

CLOSED 

Monday 4th January :

Normal Hours Resume

Neath and Port Talbot:  9.30am – 4.30pm

Swansea: 9.30am – 1.00pm

“Loan sharks are increasingly using social media platforms, such as Facebook, Instagram and Snapchat, to advertise their illegal loans and target potential victims. They also use social media community groups and local selling pages,” Sarah Smith of Wales Illegal Money Lending Unit (WIMLU).

WIMLU would always recommend that people who need to borrow money should talk to their local Credit Union about safe and ethical financial products and services.

https://creditunionsofwales.co.uk/latest-news/online-loan-sharks-circle-on-social-media-this-christmas/

We are changing the way we charge the Celtic Credit Union Annual Membership Fee.

 We will no longer be applying an annual charge at the end of March each year.

 With effect from 1^st January 2021 the Membership Fee will be £0.50 per month and this will be charged on the first business day of each month.

 There is no charge for Junior Membership and this will continue to be the case.

 These changes will spread a minimal increase in cost over the entire year and enable us to provide improved services to members.

 

Thank you.

SWANSEA BRANCH OPENING HOURS

With effect from

Monday 2^nd November 2020

this branch will close at 1.00pm

 

Opening hours will be:

Monday to Friday – 9.30am to 1.00pm

 

This is a temporary measure and we apologise for any inconvenience it may cause.

 

We will review this decision as soon as we are able to.

 

Branches in Neath and Port Talbot will remain open until 4.30pm.

 

Thank you for your understanding.

• Message about the vital service the Credit Unions have made for its members, particularly since the beginning of the covid-19 pandemic
• Message from ABCUL CEO, Robert Kelly thanking credit unions for their great work in 2020
• Message from World Council of Credit Unions, CEO & President, Brian Branch acknowledging the great work British credit unions have made this year. 

 

Face Coverings

With effect from

MONDAY 14^th SEPTEMBER

All customers will be required to wear a face mask/face covering in any of our three branches.

This is to comply with
Welsh Government Regulations.

Thank you for your co-operation.

CASH WITHDRAWAL LIMIT

With effect from

Tuesday 23^rd June

we will increase the

maximum cash withdrawal

limit to £200 per person

With effect from today (23rd June 2020) all branches will be open from 9.30am – 3.30pm.

The branches will still close for lunch from 12.30pm – 1.00pm.

Opening Hours

Monday

9.30am – 3.30pm

Tuesday

9.30am – 3.30pm

 Wednesday

9.30am – 3.30pm

 Thursday

9.30am – 3.30pm

Friday

9.30am – 3.30pm

Saturday

CLOSED

Closed for Lunch

12:30pm to 1:00pm

With effect from Wednesday 10^th June, all branches will be closed for lunch between 12:30pm and 1:00pm until further notice.

You will still be able to call the office on 0333 006 3002 for balances, bank transfers, loading funds to your Change account and any other enquiries.

 

 

VE DAY BANK HOLIDAY CASH WITHDRAWALS

We will be closed for the VE Day Bank Holiday this weekend from

2.30pm on Thursday 7^th May

and will re-open at

9.30am on Monday 11^th May

In order to support our members over this weekend we will allow cash withdrawals of

£300 per person

on Thursday 7^th May only

Please note that the maximum cash withdrawal will then revert to £100 per account per day with effect from Monday 11th May

This year’s May Day Bank Holiday

will NOT be on a Monday but is on

FRIDAY 8^th MAY

Celtic Credit Union offices will close at

2.30pm on Thursday 7^th May

and will reopen at 9.30am on Monday 11^th May

During this challenging time, our Staff at Celtic Credit Union would like to share information on the services available to you.

 

Covid-19

Get the latest information from the NHS about coronavirus.

Get the latest information from the Governemt about coronavirus.

Stay home, stay safe and we will get through this.

Celtic Credit Union’s new Port Talbot branch is as easy to find as 1,2,3

As keyworkers, Celtic Credit Union staff in Port Talbot have gone the extra mile to keep their branch serving members throughout the Covid-19 pandemic, even when it meant opening a new office.

The credit union has moved to 123 Station Road, just a stone’s-throw away from the property it used for the last eight years. While the move had been long-planned and prepared for, it was thrown into chaos by the outbreak of Covid-19.

Celtic Credit Union Business Development Manager Julie Mallinson explained: “Unfortunately the timing of our move from the old office was not ideal but the lease had already been agreed in January when we couldn’t have foreseen the challenging times ahead.”

With the support of Neath Port Talbot Council, the staff of Celtic Credit Union moved into the new branch this week although parts of the refurbishment can’t be completed until restrictions are lifted.

“It wasn’t the smooth journey we had planned, but everyone pulled together and, with support from Tristan Mitchell of Red Dragon IT and Jason Davies of DJ Davies Properties, we’ve successfully managed it,” Julie added.

“I can’t thank the team enough, it’s been a challenging couple of weeks, but we are determined to keep open and serve our members.
“The larger public areas in the new Port Talbot office allow for greater social distancing during the Covid-19 pandemic outbreak, helping us to protect our members and staff much better than the old office allowed.

“We also like our new address because we can tell customers that the range of financial services we offer are as easy to access as 1,2,3!”

Credit Unions are classed as an essential service under UK government guidance during the Coronavirus Pandemic and Celtic Credit Union is maintaining their service from all three offices at Port Talbot, Neath and Swansea although opening hours have been restricted.

For further details visit celticcreditunion.co.uk or call 0333 006 3002.

CASH WITHDRAWALS

We will be closed for Easter this weekend from 2.30pm on Thursday 9^th April and will re-open after the Easter Bank Holiday on Tuesday 14^th April

In order to support our members over this weekend we will allow cash withdrawals of

£300 per person

on Thursday 9^th April only

Please note that the maximum cash withdrawal will then revert to £100 per account per day with effect from Tuesday 14^th April

 

EASTER OPENING HOURS

Monday 6^th April                     :              9.30am to 2.30pm

Tuesday 7^th April                     :              9.30am to 2.30pm

Wednesday 8^th April              :              9.30am to 2.30pm

Thursday 9^th April                   :              9.30am to 2.30pm

Friday 10^th April                      :                       CLOSED

Saturday 11^th April                 :                       CLOSED

Monday 13^th April                  :                       CLOSED

Tuesday 14^th April                  :              9.30am to 2.30pm

Wednesday 15^th April            :              9.30am to 2.30pm

Thursday 16^th April                :              9.30am to 2.30pm

Friday 17^th April                      :              9.30am to 2.30pm

Saturday 18^th April                 :                       CLOSED

 

With effect from Wednesday 1^st April 2020 all Celtic Credit Union offices will close at 2.30pm

Opening hours will now be:

Monday to Friday – 9.30am to 2.30pm

This is a temporary measure and we apologise for any inconvenience it may cause.  However, our primary concern is for the protection and well-being of all members and staff.

We will review this decision as soon as we are able to.

Please click here for the new branch opening hours

Thank you for your understanding.

In order to comply with Government guidance and ensure that our staff do not need to travel unnecessarily between our branches, we have taken the decision that Celtic Credit Union will no longer be open on Saturday mornings.

This is a temporary measure and we apologise for any inconvenience it may cause.  However, our primary concern is for the protection and well-being of all members and staff.

We will resume Saturday opening as soon as we are able to.

Please click here for our revised opening hours

Thank you for your understanding.

In order to ensure continued access to cash for as many members as possible we are restricting all cash withdrawals to a maximum of £100 with immediate effect.

We can still upload funds to The Change Account Debit Card free of charge and would encourage all members who do not currently have a bank account to apply for a Change Account Debit Card

Our staff will be able to help you do this.

Thank you for your understanding.

In order to comply with Government guidance on social distancing, we have implemented measures in all branches to maintain the recommended 2 metre distancing between our customers.

Please respect these measures which are for the protection and well-being of all members and staff.

Thank you for your understanding.