Category: Front Page

VE DAY BANK HOLIDAY CASH WITHDRAWALS

We will be closed for the VE Day Bank Holiday this weekend from

2.30pm on Thursday 7^th May

and will re-open at

9.30am on Monday 11^th May

In order to support our members over this weekend we will allow cash withdrawals of

£300 per person

on Thursday 7^th May only

Please note that the maximum cash withdrawal will then revert to £100 per account per day with effect from Monday 11th May

This year’s May Day Bank Holiday

will NOT be on a Monday but is on

FRIDAY 8^th MAY

Celtic Credit Union offices will close at

2.30pm on Thursday 7^th May

and will reopen at 9.30am on Monday 11^th May

During this challenging time, our Staff at Celtic Credit Union would like to share information on the services available to you.

Covid-19

Get the latest information from the NHS about coronavirus.

Get the latest information from the Governemt about coronavirus.

Stay home, stay safe and we will get through this.

Celtic Credit Union’s new Port Talbot branch is as easy to find as 1,2,3

As keyworkers, Celtic Credit Union staff in Port Talbot have gone the extra mile to keep their branch serving members throughout the Covid-19 pandemic, even when it meant opening a new office.

The credit union has moved to 123 Station Road, just a stone’s-throw away from the property it used for the last eight years. While the move had been long-planned and prepared for, it was thrown into chaos by the outbreak of Covid-19.

Celtic Credit Union Business Development Manager Julie Mallinson explained: “Unfortunately the timing of our move from the old office was not ideal but the lease had already been agreed in January when we couldn’t have foreseen the challenging times ahead.”

With the support of Neath Port Talbot Council, the staff of Celtic Credit Union moved into the new branch this week although parts of the refurbishment can’t be completed until restrictions are lifted.

“It wasn’t the smooth journey we had planned, but everyone pulled together and, with support from Tristan Mitchell of Red Dragon IT and Jason Davies of DJ Davies Properties, we’ve successfully managed it,” Julie added.

“I can’t thank the team enough, it’s been a challenging couple of weeks, but we are determined to keep open and serve our members.
“The larger public areas in the new Port Talbot office allow for greater social distancing during the Covid-19 pandemic outbreak, helping us to protect our members and staff much better than the old office allowed.

“We also like our new address because we can tell customers that the range of financial services we offer are as easy to access as 1,2,3!”

Credit Unions are classed as an essential service under UK government guidance during the Coronavirus Pandemic and Celtic Credit Union is maintaining their service from all three offices at Port Talbot, Neath and Swansea although opening hours have been restricted.

For further details visit celticcreditunion.co.uk or call 0333 006 3002.

CASH WITHDRAWALS

We will be closed for Easter this weekend from 2.30pm on Thursday 9^th April and will re-open after the Easter Bank Holiday on Tuesday 14^th April

In order to support our members over this weekend we will allow cash withdrawals of

£300 per person

on Thursday 9^th April only

Please note that the maximum cash withdrawal will then revert to £100 per account per day with effect from Tuesday 14^th April

EASTER OPENING HOURS

Monday 6^th April                     :              9.30am to 2.30pm

Tuesday 7^th April                     :              9.30am to 2.30pm

Wednesday 8^th April              :              9.30am to 2.30pm

Thursday 9^th April                   :              9.30am to 2.30pm

Friday 10^th April                      :                       CLOSED

Saturday 11^th April                 :                       CLOSED

Monday 13^th April                  :                       CLOSED

Tuesday 14^th April                  :              9.30am to 2.30pm

Wednesday 15^th April            :              9.30am to 2.30pm

Thursday 16^th April                :              9.30am to 2.30pm

Friday 17^th April                      :              9.30am to 2.30pm

Saturday 18^th April                 :                       CLOSED

With effect from Wednesday 1^st April 2020 all Celtic Credit Union offices will close at 2.30pm

Opening hours will now be:

Monday to Friday – 9.30am to 2.30pm

This is a temporary measure and we apologise for any inconvenience it may cause.  However, our primary concern is for the protection and well-being of all members and staff.

We will review this decision as soon as we are able to.

Please click here for the new branch opening hours

Thank you for your understanding.

In order to comply with Government guidance and ensure that our staff do not need to travel unnecessarily between our branches, we have taken the decision that Celtic Credit Union will no longer be open on Saturday mornings.

This is a temporary measure and we apologise for any inconvenience it may cause.  However, our primary concern is for the protection and well-being of all members and staff.

We will resume Saturday opening as soon as we are able to.

Please click here for our revised opening hours

Thank you for your understanding.

In order to ensure continued access to cash for as many members as possible we are restricting all cash withdrawals to a maximum of £100 with immediate effect.

We can still upload funds to The Change Account Debit Card free of charge and would encourage all members who do not currently have a bank account to apply for a Change Account Debit Card

Our staff will be able to help you do this.

Thank you for your understanding.

In order to comply with Government guidance on social distancing, we have implemented measures in all branches to maintain the recommended 2 metre distancing between our customers.

Please respect these measures which are for the protection and well-being of all members and staff.

Thank you for your understanding.

Celtic Credit Union will make every effort to maintain counter services to members.

We are closely monitoring the situation and following the advice from our Local Authority, Welsh Government, Public Health Wales and the UK Government.

We are taking every precaution to safeguard our members and staff. Our offices remain open and we have had no confirmed cases of Coronavirus amongst our staff.

However, the situation with Covid-19 is changing every day and it is essential that we make plans to ensure continuity of service to you—our members.

If our access to cash is disrupted or if we are instructed to close branches we need to ensure that you can still get access to your money.

DON’T PANIC—THE CHANGE ACCOUNT IS YOUR ANSWER!

The Change Account

    Pre-Paid Debit MasterCard

Sign Up In Minutes!

-Direct Debits

-Online and mobile banking

-Rewards Programme with 16 retailers including Asda, Argos, M&S

-Joint accounts

-Access to cash via ATMs and cashback in stores

How to Apply

1. Complete an application form in branch or on the Celtic Credit Union web-site.

2. You will receive an activation email from The Change Account—follow the steps on this email to get your card issued.

3. Once you’ve received your card in the post, pop into your nearest Celtic Credit Union branch or ring us so that we can link your card to your credit union account and upload your money on to your card.

DON’T DELAY—ARRANGE YOUR CHANGE ACCOUNT TODAY!

Due to the restrictions being advised by the Government and NHS Wales regarding the Coronavirus pandemic, Celtic Credit Union has taken the decision to postpone this year’s AGM.

This will no longer take place as planned on Thursday 19th March 2020 at 6.00pm at The Mayor’s Room, 2 Church Place, Neath.

We will advise members as soon as we are in a position to reschedule – please check our website for more information.

www.celticcreditunion.co.uk

The AGM of Celtic Credit Union Ltd

(parent company of Neath Port Talbot Credit Union and Swansea Bay Credit Union)

will take place on

Thursday 19^th March 2020 at 6.00pm

at

The Mayor’s Room

2 Church Place, Neath SA11 3LL

Please note:

Only members of CCU (NPTCU and SBCU) are eligible to attend the AGM.

Please ensure that you bring your Membership Number and a form of identification with you.

These are the opening times during Christmas and New Year.

From all of us at Celtic Credit Union, we wish you a Merry Christmas and a Happy New Year.