Change to branch opening hours

With effect from today (23rd June 2020) all branches will be open from 9.30am – 3.30pm.

The branches will still close for lunch from 12.30pm – 1.00pm.

Opening Hours

Monday

9.30am – 3.30pm

Tuesday

9.30am – 3.30pm

 Wednesday

9.30am – 3.30pm

 Thursday

9.30am – 3.30pm

Friday

9.30am – 3.30pm

Saturday

CLOSED

Closed for Lunch

12:30pm to 1:00pm

Branch office hours update

With effect from Wednesday 10th June, all branches will be closed for lunch between 12:30pm and 1:00pm until further notice.

You will still be able to call the office on 0333 006 3002 for balances, bank transfers, loading funds to your Change account and any other enquiries.

 

 

VE DAY BANK HOLIDAY CASH WITHDRAWALS

We will be closed for the VE Day Bank Holiday this weekend from

2.30pm on Thursday 7th May

and will re-open at

9.30am on Monday 11th May

In order to support our members over this weekend we will allow cash withdrawals of

£300 per person

on Thursday 7th May only

Please note that the maximum cash withdrawal will then revert to £100 per account per day with effect from Monday 11th May

May Bank Holiday

This year’s May Day Bank Holiday

will NOT be on a Monday but is on

FRIDAY 8th MAY

Celtic Credit Union offices will close at

2.30pm on Thursday 7th May

and will reopen at 9.30am on Monday 11th May

New Branch Opening Press release

Celtic Credit Union’s new Port Talbot branch is as easy to find as 1,2,3

As keyworkers, Celtic Credit Union staff in Port Talbot have gone the extra mile to keep their branch serving members throughout the Covid-19 pandemic, even when it meant opening a new office.

The credit union has moved to 123 Station Road, just a stone’s-throw away from the property it used for the last eight years. While the move had been long-planned and prepared for, it was thrown into chaos by the outbreak of Covid-19.

Celtic Credit Union Business Development Manager Julie Mallinson explained: “Unfortunately the timing of our move from the old office was not ideal but the lease had already been agreed in January when we couldn’t have foreseen the challenging times ahead.”

With the support of Neath Port Talbot Council, the staff of Celtic Credit Union moved into the new branch this week although parts of the refurbishment can’t be completed until restrictions are lifted.

“It wasn’t the smooth journey we had planned, but everyone pulled together and, with support from Tristan Mitchell of Red Dragon IT and Jason Davies of DJ Davies Properties, we’ve successfully managed it,” Julie added.

“I can’t thank the team enough, it’s been a challenging couple of weeks, but we are determined to keep open and serve our members.
“The larger public areas in the new Port Talbot office allow for greater social distancing during the Covid-19 pandemic outbreak, helping us to protect our members and staff much better than the old office allowed.

“We also like our new address because we can tell customers that the range of financial services we offer are as easy to access as 1,2,3!”

Credit Unions are classed as an essential service under UK government guidance during the Coronavirus Pandemic and Celtic Credit Union is maintaining their service from all three offices at Port Talbot, Neath and Swansea although opening hours have been restricted.

For further details visit celticcreditunion.co.uk or call 0333 006 3002.

Easter Bank Holiday Weekend

CASH WITHDRAWALS

We will be closed for Easter this weekend from 2.30pm on Thursday 9th April and will re-open after the Easter Bank Holiday on Tuesday 14th April

In order to support our members over this weekend we will allow cash withdrawals of

£300 per person

on Thursday 9th April only

Please note that the maximum cash withdrawal will then revert to £100 per account per day with effect from Tuesday 14th April

 

EASTER OPENING HOURS

Monday 6th April                     :              9.30am to 2.30pm

Tuesday 7th April                     :              9.30am to 2.30pm

Wednesday 8th April              :              9.30am to 2.30pm

Thursday 9th April                   :              9.30am to 2.30pm

Friday 10th April                      :                       CLOSED

Saturday 11th April                 :                       CLOSED

Monday 13th April                  :                       CLOSED

Tuesday 14th April                  :              9.30am to 2.30pm

Wednesday 15th April            :              9.30am to 2.30pm

Thursday 16th April                :              9.30am to 2.30pm

Friday 17th April                      :              9.30am to 2.30pm

Saturday 18th April                 :                       CLOSED

 

Coronavirus Update – Revised Opening Hours

With effect from Wednesday 1st April 2020 all Celtic Credit Union offices will close at 2.30pm

Opening hours will now be:

Monday to Friday – 9.30am to 2.30pm

This is a temporary measure and we apologise for any inconvenience it may cause.  However, our primary concern is for the protection and well-being of all members and staff.

We will review this decision as soon as we are able to.

Please click here for the new branch opening hours

Thank you for your understanding.

Coronavirus Update – Saturday Opening

In order to comply with Government guidance and ensure that our staff do not need to travel unnecessarily between our branches, we have taken the decision that Celtic Credit Union will no longer be open on Saturday mornings.

This is a temporary measure and we apologise for any inconvenience it may cause.  However, our primary concern is for the protection and well-being of all members and staff.

We will resume Saturday opening as soon as we are able to.

Please click here for our revised opening hours

Thank you for your understanding.

Coronavirus Update – Cash Withdrawals

In order to ensure continued access to cash for as many members as possible we are restricting all cash withdrawals to a maximum of £100 with immediate effect.

We can still upload funds to The Change Account Debit Card free of charge and would encourage all members who do not currently have a bank account to apply for a Change Account Debit Card

Our staff will be able to help you do this.

Thank you for your understanding.

Coronavirus Update – Social Distancing

In order to comply with Government guidance on social distancing, we have implemented measures in all branches to maintain the recommended 2 metre distancing between our customers.

Please respect these measures which are for the protection and well-being of all members and staff.

Thank you for your understanding.

Pontardawe Branch Closure

The services provided at Pontardawe Library have been suspended until further notice due to the coronavirus situation.

However, we regret to inform you that from 6th April 2020 the services provided by Celtic Credit Union will be officially terminated.

Our other branches in Neath, Port Talbot and Swansea will be open as normal. Alternatively we can provide you with a Pre-Paid debit card provided by the Change Account.

The change account allows you to make withdrawals at ATM’s, set up direct debits and wallets for budgeting.

You will also receive monthly cashback rewards depending on where you shop (Change account terms and condtions apply)

If you would like further information please call us on 0333 006 3002.

Important Coronavirus Update

Celtic Credit Union will make every effort to maintain counter services to members.
We are closely monitoring the situation and following the advice from our Local Authority, Welsh Government, Public Health Wales and the UK Government.
We are taking every precaution to safeguard our members and staff. Our offices remain open and we have had no confirmed cases of Coronavirus amongst our staff.
However, the situation with Covid-19 is changing every day and it is essential that we make plans to ensure continuity of service to you—our members.
If our access to cash is disrupted or if we are instructed to close branches we need to ensure that you can still get access to your money.
DON’T PANIC—THE CHANGE ACCOUNT IS YOUR ANSWER!

The Change Account

    Pre-Paid Debit MasterCard

Sign Up In Minutes!

-Direct Debits

-Online and mobile banking

-Rewards Programme with 16 retailers including Asda, Argos, M&S

-Joint accounts

-Access to cash via ATMs and cashback in stores

 

How to Apply
1. Complete an application form in branch or on the Celtic Credit Union web-site.
2. You will receive an activation email from The Change Account—follow the steps on this email to get your card issued.
3. Once you’ve received your card in the post, pop into your nearest Celtic Credit Union branch or ring us so that we can link your card to your credit union account and upload your money on to your card.
DON’T DELAY—ARRANGE YOUR CHANGE ACCOUNT TODAY!

Cancellation of Annual General Meeting March 2020

Due to the restrictions being advised by the Government and NHS Wales regarding the Coronavirus pandemic, Celtic Credit Union has taken the decision to postpone this year’s AGM.

This will no longer take place as planned on Thursday 19th March 2020 at 6.00pm at The Mayor’s Room, 2 Church Place, Neath.

We will advise members as soon as we are in a position to reschedule – please check our website for more information.

www.celticcreditunion.co.uk

Pontardawe Branch – 17th March 2020

We regret to inform you that the Pontardawe Branch will be closed for the day on the 17th March 2020.

Our branches in Neath, Port Talbot and Swansea will be open as normal from 9.30am – 4.30pm if you would like to carry out any transactions or speak to someone.

You can also contact us by telephone on 0333 006 3002.

We apologise for the inconvenience.

 

 

 

Notice of Annual General Meeting March 2020

The AGM of Celtic Credit Union Ltd

(parent company of Neath Port Talbot Credit Union and Swansea Bay Credit Union)

will take place on

Thursday 19th March 2020 at 6.00pm

at

The Mayor’s Room

2 Church Place, Neath SA11 3LL

Please note:

Only members of CCU (NPTCU and SBCU) are eligible to attend the AGM.

Please ensure that you bring your Membership Number and a form of identification with you.

Pontardawe Branch – 18th February 2020

We regret to inform you that the Pontardawe Branch will be closed for the day on the 18th February 2020.

Our branches in Neath, Port Talbot and Swansea will be open as normal from 9.30am – 4.30pm if you would like to carry out any transactions or speak to someone.

You can also contact us by telephone on 0333 006 3002.

We apologise for the inconvenience.

 

 

 

Important Information regarding Pontardawe Branch

Due to unforeseen circumstances, we will not be able to open the Pontardawe Branch tomorrow 28th January 2020.

Our branches in Neath, Port Talbot and Swansea will be open as normal, alternatively please call us on 0333 006 3002 to make alternative arrangements.

We apologise for the inconvenience this may cause you, we aim to be open as normal from next week 4th February 2020.